Cloud Flake Oats

To ensure your companion experiences the ultimate in comfort and elegance, please follow our bespoke measuring guide below. For absolute accuracy, your pet must be standing straight and tall on all four paws—do not measure while they are sitting or lying down.

1. Around Chest — The Most Crucial Measurement
Wrap a soft measuring tape around the widest and deepest part of your pet’s ribcage, located just behind their front legs. Measure snugly against the skin/fur for the truest dimension.

2. Body Length
Measure along your pet's spine, starting from the base of the neck (where a collar would naturally rest) all the way to the base of the tail.

3. Around Neck
Measure the circumference of the lower neck. Allow a slight breathing room (about two fingers' width) for ultimate comfort, but use the exact skin-level measurement as your baseline when checking our charts.

✦ A Note on Handcrafted Excellence:
Because each KuWang piece is meticulously handcrafted by our skilled artisans, a slight tailoring variance of ±2-3 cm is a normal hallmark of manual production. If your pet's measurements fall exactly between two sizes, we recommend sizing up for a more relaxed, elegant drape.

Delivering your KuWang pieces with the utmost care takes a little time. Our delivery timeline consists of two parts:

1. Meticulous Preparation (Order Processing)
Because every garment undergoes a rigorous final quality and hygiene inspection before leaving our facility, please allow 2-4 business days for your order to be perfectly packaged and dispatched.

2. Global Transit (Shipping Time)
Once dispatched, estimated delivery times vary by destination:

• Asia: 3-7 business days.
• North America & Europe: 7-14 business days.
• Rest of the World: 10-20 business days.

✦ Important Note on International Shipping:
As a global brand, we ship worldwide. Please be aware that international orders may occasionally be subject to local customs clearance procedures, which can cause slight delays beyond our original delivery estimates.

Rest assured, the moment your package departs, you will receive a confirmation email with a tracking link, allowing you to monitor its elegant journey to your doorstep.

At KuWang, we enforce a strict Zero-Return Policy on all non-defective items.

Because our apparel comes into direct contact with a pet's skin and fur, we maintain the highest sanitary standards in the industry. To guarantee that every single piece you receive is 100% pristine, unworn, and absolutely free of any unknown pet hair or odors, all sales are final. We believe this uncompromising rule is the only way to be truly responsible for the health and safety of your pet.

(If you receive a damaged or defective item upon arrival, please contact us at kuwangpet@outlook.com within 7 days, and we will gladly resolve the issue.)

We aim to process and ship orders within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email with tracking details, allowing you to monitor its progress. Simply use the provided tracking information on our delivery partner’s website to stay updated on your shipment.

Visit our main Frequent Asked Questions