Dane kontaktowe
Contact Information
Effective Date: May 18, 2026
Thank you for visiting KuWang. If you have any questions about your order, product sizing, shipping, returns, refunds, or our policies, please contact us using the information below.
1. Customer Support
Email: kuwangpet@outlook.com
We usually respond within 1–3 business days, excluding weekends and public holidays.
2. Business Information
Brand: KuWang
Legal Operator: MOLAGOLA LIMITED
Business Location: Hong Kong
3. Before Contacting Us
To help us assist you faster, please include the following information when contacting us:
- Your order number
- The email address used to place the order
- A clear description of your question or issue
- Photos or videos, if your inquiry is about a damaged, defective, or incorrect item
- Tracking information, if your inquiry is about shipping or delivery
4. Support Topics
You can contact us for help with:
- Product questions
- Size guidance
- Order status
- Shipping and tracking
- Damaged, defective, or incorrect items
- Refund and return requests
- Privacy or legal inquiries
5. Sizing Questions
If you are unsure about sizing, please contact us before placing your order. For the best fit, please include your pet’s chest, neck, back length, weight, and breed when asking for size guidance.